With a largely remote workforce many companies have shifted to technology for customer engagement, cybersecurity and better operations. However, implementing technology to manage the ever-changing business environment requires more than just purchasing or adopting tools. The trick is to make them a central part of the company’s business plan.
The best method to create and manage a viable technology strategy is to involve a variety of departments and employees. It is also dependent on the goals you intend to achieve. Microsoft Dynamics, for example, can be used by an integrated team to combine their ERP program and CRM platform in one solution. This suite of Software-as-a-Service programs enables businesses to better serve customers, automate processes and increase productivity.
To make a tech implementation work, all stakeholders have to be on board. This includes top management and ultimate users. It is difficult to market an invention to these groups as they have different perspectives and needs. An effective implementation manager sees these differences and plans for each in advance.
For instance, to overcome the opposition of opinion makers Implementation managers could place the innovation in the presence of workers who are trustworthy role models for others (neither exceptionally skilled nor poorly skilled). So those who are hesitant are able to be able to see how easy it is to change and start to believe in the potential of the new tool. Another approach is to make the top management team take a quick symbolic gesture to demonstrate their support for innovation. It could be as easy as sending an email or giving a speech. But it sends an ebullient message that the company is serious in embracing this innovation.
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